Why the switch?
The current contract with Waste Management of Florida, Inc. expires March 31, 2023. Due to the current agreement's upcoming expiration, the City issued Request for Proposal (RFP) 2023-2-PW on September 29, 2023 to competitively bid these services.
The RFP closed October 23, 2023 receiving a total of four proposals from the following qualified vendors: Coastal Waste & Recycling, Inc., Eastern Waste System, Inc., Waste Management Inc. of Florida, and Waste Pro of Florida, Inc. An evaluation committee convened for a total of three meetings to thoroughly assess the proposals and on November 3, 2023, the committee short-listed the following three proposers: Coastal Waste & Recycling, Inc., Eastern Waste System, Inc., and Waste Management Inc. of Florida. These three vendors were invited to provide formal presentations and question-and-answer sessions on November 8, 2023, specifically addressing services related to MSW, Recycling, and Bulk Waste. Coastal Waste & Recycling and Waste Management Inc. of Florida were identified as the two finalists for MSW, recycling and Rolloff services (Eastern Waste Systems, Inc. only submitted a proposal for bulk waste services). During this meeting, the evaluation committee determined that it was in the best interest of the City to request proposers submit their “Best and Final Offers” in accordance with Sec. 2-256(3)(g) of the City Code. These were received on Monday, November 13, 2023 by all proposers. The evaluation committee reconvened on November 14, 2023 for a final meeting to assess the “Best and Final Offers,” conduct a final evaluation and ranking, and voted to recommend the separate award of a contract for commercial and residential MSW, recycling, and Rolloff services to Coastal Waste & Recycling, Inc and for bulk services to Eastern Waste Systems, Inc. The ordinances, related to the franchise agreements with Coastal Waste & Recycling and Eastern Waste Systems, Inc., were approved on second reading during the Regular Commission Meeting on January 9, 2024.
Are my service days changing?
Your service days may change, but we can maintain the same weekly rate.
Is my bill going to go up?
Do I need to sign anything to begin services with Coastal Waste and Recycling?
You will have to sign a new agreement. To contact our Franchise Rep, please create a “New Commercial Business” ticket by clicking or tapping here
When does my new trash service start?
April 1st
Why have my pickup times changed?
Do not assume that your collection time will be consistent every day. Collection times may change depending on traffic, the volume of materials collected, and possible adjustments in routing. If you do not follow the service guidelines, you may miss your pick-up.
Can I put additional garbage or cardboard next to my dumpster?
You will not be able to leave trash by your container. All garbage and/or cardboard must be in the dumpster with the lid closed. Any overflowing dumpsters may incur additional charges.
What if my dumpster needs repairs?
You can create a service ticket to notify our team of any repairs that need to be made.
What if I received the wrong size container during the transition?
During our transition, we will be replacing all dumpsters based off a list of data provided from the previous hauler. If you receive the wrong dumpster size, we can easily assist you by clicking here.
What if my neighbor received a new dumpster and I have not?
We will begin delivering commercial dumpsters on March_ with all dumpster to be delivered by April 1st. Deliveries will take place over the next few weeks. The existing waste provider will keep servicing the Coastal dumpsters until April 1, 2024. After that date, our Coastal trucks will take over the service in your community.
How do I file a complaint?
We've created a cutting-edge ticketing system to cater to your diverse requests. You can use this to chat with us, monitor your status, and review your previous interactions with us. You can send a ticket by clicking or tapping here
I don’t want to use your online portal. What are my options?
You can call us at 954-840-8998 or email us at CooperCity@Coastalwasteinc.com
Are we still going to recycle?
Definitely! Coastal Waste & Recycling supports environmental sustainability. Recycling has many advantages for our planet. By reusing our resources, we make a better world for us and the generations to come.
Do I have to get a new dumpster?
Yes, you will need to make the switch to one of our dumpsters. Please note that during the transition, you will not be charged for the delivery of your new Coastal blue dumpster.
Is the same truck picking up my garbage and cardboard?
Different trucks will be servicing your garbage and cardboard to ensure no contamination.
What Holidays are you closed?
Only Christmas
Can I still reach out to the city about my trash?
Coastal Waste & Recycling has taken over the customer experience. You are always welcome to contact the city, but we will be your main point of contact for all service needs.
Who can I contact with additional questions?
Please contact our Public Works Department at 954-434-2300.
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